Web Help - support site for guest web users Support Site for Guest Users

Common Questions

*Please note screen shots taken from Windows 2000 Professional

 Uploading your site using a general FTP program (not recommended for Frontpage Webs) 

1. Get a FTP program. Click here for larger picture
2. Where prompted for your >Host Name=, type Ednet.ns.ca Click here for larger picture
3. Type in your userid and password where prompted Click here for larger picture
4. Upon successful connection to the server, you will see four folders Click here for larger picture
5. Ignore /bin, /lib, and /etc. Open the directory that is similar to your username Click here for larger picture
6. Select the files from your LOCAL computer that you wish to send to the web Click here for larger picture
7. Click on the directional button to send them to the web server, and your site will be updated Click here for larger picture


Click here for a lot of GOOD FrontPage Tips and Tricks

 Uploading Your Site Using FrontPage 98 / 2000 

1. Select >publish= from the FrontPage menu. Click here for larger picture
2. Where it states, >Specify the location to publish your web to:=, type YOUR web site address Click here for larger picture
3. Type in your userid and password where prompted Click here for larger picture
4. Your site will be updated  

 Working on your site LIVE using FrontPage 98/2000 

1. Select file > open web Click here for larger picture
2. Type in your Web site address (eg: http://mysite.ednet.ns.ca) Click here for larger picture
3. When prompted, type in your user id and password, and OK when prompted Click here for larger picture
4. Your site will load, live on the server, into your workspace.  
5. Make changes as required, and 'save'.  
Your changes are being made to the live web, and are evident to users as soon as you save.

 USERID and/or Password forgotten 

Q: I've forgotten my password? What do I do?

A: Contact the EDnet Webmaster with your information. Once your name and account are verified the Webmaster can re-set your password.

 Changing your FTP account password 

Q: Do I have to change my password?

A: Yes, if you use a manual FTP program to upload your files (eg: WsFTP, CuteFTP, ...)

  • Passwords now expire automatically every 60 days.
  • Passwords can be changed Online
  •  Changing your Frontpage password 

    Q: Can I change my FrontPage password?

    A: Yes. If you have a FrontPage, web, follow the directions for "Working on your site LIVE using FrontPage 98/2000". When you have successfully logged
    into your site, select > Tools > Security > Change Password. Follow the directions, and the password will be changed. The next time you log into your site you will need the new password.

     Files not showing up 

    Q: We sent our files to our Web site account, but when we go to my URL all we see is an empty directory. What happened?

    A: You may have forgotten to put the files into the directory that is named for your school or organization. If they are not in there they are not public and nobody will be able to see them.

    Go back into your ftp program and move the files into the proper folder. That should solve the problem.

     Web site not showing up 

    Q: When we go to our URL all we see is a directory list and some folders. How can I make my 'main' page load automatically?

    A: Rename your 'main' page to index.htm or index.html. Almost all web servers are set up to load this page by default.

    If the server cannot locate one of these files, the screen will only display a list of your files and folders.

     Links and Images Broken 

    Q: Some of the links are broken and some of the images aren't loading. What's wrong?

    A: There are two possibilities:

    1. All Ednet web sites are running on a Unix server. Unix is case sensitive. If your file names inside your anchor tags and your actual file names don't match exactly, the file will not load.

      For example: <a href="myfile.HTML">My File</a> will not open the file named "myfile.html" - the anchor reference has capital letters for the extension, and the actual file name does not. They need to match exactly.

      As a general rule, if you keep all your filenames to lowercase you will experience fewer difficulties.

    2. If you are working in a Mac environment, your files may have been given names that have spaces in them. This is especially common if you're using programs like Adobe Pagemill or Adobe Sitemill. Make sure your filenames have no spaces in them, and that they have proper .htm or .html extensions.

      And, as in the above example, if you keep all your filenames to lowercase you will experience fewer difficulties.

     How are accounts established? 

    Q: How are accounts established?

    A: Requests are processed in the following manner:

    • requests are read and verified against the master database (eg: to ensure it is not a duplicate request)
    • a copy of the request is forwarded to the main administrative contact (as listed in the Directory of Schools in NS) for the school, seeking verification & approval for the request.
    • once a site request has been approved and received by the WebTeam:
      1. URL is established
      2. account is established
      3. FrontPage extensions are installed
      4. contact & account information are recorded in master database
      5. e-mail containing the account information is forwarded to the original requestor (with a copy to the main administrative contact for the school)

     How long does it take to set up a new account? 

    Q: How long does it take to set up a new account?

    A: The amount of time it takes to set up accounts varies.

    We try very hard to process them quickly. However, circumstances sometimes require us to be completely focused on our core responsibilities for the Department.

    Before you contact us requesting a status update on your request please verify with your chief school administrator that:

    1. they have received our request for verification & approval
    2. they have responded positively to that request by return e-mail

    If these steps have been taken, and it has been more than 8 working days since then, please contact the WebTeam to request status info on EDnet account request for an update on the status of your request.

     How do I read my email from my guest account? 

    Q: How do I read my email from my guest account?

    A: To read your e-mail you need to set up an e-mail client (like Eudora, Outlook, Mozilla or Netscape Mail) to "POP" your mail off of the EDnet server.

    You will require the following information:

    • your EDnet account username & password
    • incoming mail (SMTP) server: ednet.ns.ca
    • outgoing mail (SMTP) server: the ISP you use to connect to the Web (eg: ns.sympatico.ca ; eastlink.ca ; ednet.ns.ca ....).You may wish to contact your Internet Service Provider to confirm this information.
    • mail server user name: use your EDnet account username
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